Availability
In-Stock Items
In-stock items generally ship in 1-2 business days. For items that are not in stock, if the raw materials are available (frames, fabrics, etc.) processing time will take around 7 business days.
If you have a time constraint on your order, please send us an email or contact us through our WhatsApp number so that our team can work on a solution for you.
Bespoke Designs
Unique bespoke designs made for your order will usually take 3-4 weeks to produce.
Modifying an Order
Once your order is placed, we cannot guarantee that it can be modified. If you wish to modify your order, please contact us as soon as possible. Customized products are non-modifiable, non-cancellable, and non-returnable.
Cancelling an Order
Similarly, once an order is placed, we cannot guarantee that it can be cancelled. If you wish to cancel an order, please contact us as soon as possible. A cancellation and/or restocking fee may be deducted from your return credit to cover the cost of cancelling the items and/or processing the items back into stock. This fee could be up to 50% of the item(s)’ cost. Customized products are non-modifiable, non-cancellable, and non-returnable.
Online Security
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.
Order Communication
As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.
Price Changes and Updates
Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list known and impending manufacturers’ price increases.
Unfortunately, this information is not always given to us by our manufacturers in advance of the effective date. For pending alternate payment / not fully paid orders, we reserve the right to apply manufacturers’ price increases to the order amount. If we receive notice of a manufacturers’ price increase on an unpaid order, we will contact you to inform you of the increased price, the additional payment required on the order, and the due date for that payment. Should you not provide the additional payment required on the order, we will cancel the order and refund any payment received. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, Eurus Concept will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.